Refund Policy
Last updated: September 19, 2026 · Effective: September 19, 2026
Plain English
Every new Morion account starts with a 7-day trial of Pro, no card required. Most refund reasons are answered by the trial before any money moves.
If you buy and change your mind within 14 days of that first payment, email us and we refund it in full.
Cancel before a renewal and you are not charged again. Access continues until the end of the period you paid for. We do not prorate unused time on a renewal, except where the law requires it.
1. Who processes payments
Morion subscriptions are sold by Paddle, our merchant of record. Paddle handles checkout, taxes, invoices and the refund transaction itself. When we approve a refund, Paddle returns the money to the payment method you used. Paddle's own buyer terms also apply.
2. The 14-day refund window
You can request a full refund within 14 days of your first payment for a Morion subscription, for any reason. This applies once per customer.
Consumers in the European Economic Area and the United Kingdom have a statutory 14-day right of withdrawal for digital purchases. Our window matches it, and nothing here reduces it.
3. Renewals and cancellations
Subscriptions renew automatically, yearly or monthly depending on the plan you chose. You can cancel at any time from Paddle's customer portal (linked from your receipt and from the app) or by emailing us. Cancellation stops future charges; your subscription stays active until the end of the current paid period.
We do not refund the unused part of a period after a renewal, except where consumer law in your country requires it. If a renewal charged you by mistake, for example after you tried to cancel, email us within 14 days of that charge and we will sort it out.
4. How to ask
Email support@morion.ai from the address you used at checkout, with the Paddle order number from your receipt. You do not need to explain why. We reply within three business days; Paddle then returns the money, usually within five to ten business days depending on your bank.
5. What happens to your data
Nothing. Your notes live on your disk and are never held by us. After a refund the account returns to the Free plan: notes, the board and the MCP server with 1,000 calls a month keep working; Mo Assistant and Auto-code switch off, exactly as they do when a trial ends without a plan. Export is always available. AI credit top-ups are consumable and are refunded only for the unused part within the same 14 days.
6. Contact
support@morion.ai. See also the Terms of Service and Privacy Policy.